Dealer Service And Product

2022 Safari: Seller denies guarantee for Rs 50K half, no assist from Tata

If somebody requested me now if I’m prepared to modify my SUV with another automotive & incur a lack of Rs 2-3 lakh on it, I might do it.

BHPian NotanF1driver just lately shared this with different fans.

Hiya BHPians.

As we speak occurs to be the day when I’m the one who posts about Tata’s horrible service assist. I’ve learn a number of possession threads right here relating to unhealthy service and nonetheless went with a Tata. The automotive in isolation is great and ticked all bins.

  • Automobile in query: Tata Safari 2022
  • Possession interval: 5 months
  • Dealership: Malayalam Autos, Kochi

I needed to face points from the day of supply that are detailed in Safari’s official evaluation thread:

The third problem remains to be being addressed. I escalated the matter to Tata Motors through their Twitter deal with. They had been immediate sufficient to name me the very subsequent morning and apologized for the ordeal and promised to get it fastened. Unsurprisingly, that was it, and nobody else known as or knowledgeable me on what are the following steps.

Now comes the worst half. I known as up the SA and requested him for an replace. He mentioned that it could take one week to get the half delivered to the service heart. He calls me again once more within the night and says “Sir, did I inform you the price of the half? It’s round 49 – 50 vary”. I used to be shocked to listen to him reconfirm that it was 50 thousand! He informed me that the entire seat meeting wants alternative and since it is a case of some damaged elements, it could not be lined underneath guarantee. It appears to be a small problem from my visible inspection – see photographs under.

Left facet lever – cable is indifferent from the lever

2022 Safari: Seller denies guarantee for Rs 50K half, no assist from Tata

Proper facet – lever is hooked up (including for reference)

Summarizing the features

  • If there aren’t any points with the automotive, in isolation, the car is nothing in need of sensible.
  • As soon as the automotive develops the slightest of points (I acknowledge that vehicles are susceptible to points as they run on nuts and bolts), coping with service is a ache. You wouldn’t perceive this till you’re in such a state of affairs (no less than, I didn’t).
  • Flip fold seats weren’t broken by me hitting the mechanism with a hammer or something. It simply gave up based mostly on each day utilization. For my part, that ought to be lined within the guarantee – if not, what could be?
  • The difficulty was first reported on 26 Jul which has not but been resolved by the dealership. Making a buyer anticipate 3 – 4 weeks for a small problem is unacceptable. I am unable to perceive what took them so lengthy to inform me about this.
  • I am unable to devour the truth that the seat meeting must be changed as a repair. If a door lock isn’t working, is changing the door the one answer? The dealership says that baby elements of rear seat aren’t obtainable to order. Does that imply the shopper ought to pay for the whole seat meeting?
  • I requested the SA to ship me a written affirmation on two issues – one, that the guarantee declare is rejected by Tata together with the explanation. Two, that the half which wants alternative together with the fee. Spoke to his supervisor as effectively and defined this – nobody appears to be .
  • I spent my hard-earned cash on a Tata product, not as a result of I’m a patriot, however the product appeared genuinely good. If somebody requested me now if I’m prepared to modify my automotive with one other, and incur a lack of 2-3L on it, I might do it. I do know it’s immature to promote a automotive for a foolish cause like this, however this thought has been in my thoughts since these points got here up. I’ve work duties which takes up quite a lot of my time, and I worth peace of thoughts greater than anything.

My query is, if a typical man like me, is in such a state of affairs, what are the methods through which one can proceed? Had I been a social media influencer or an editor with an car journal, I might have used some affect. What subsequent, BHPians?

Here is what BHPian pjbiju needed to say in regards to the matter:

Sorry to listen to about your expertise. For my part, that is clearly a case of a producing defect which ought to be lined underneath guarantee. As a consumer, you’re anticipated to make use of this seat folding mechanism 1000’s of instances with none failure through the lifetime of the car. I’m positive TATA would have a take a look at rig to check this for 1000’s of cycles. From the images, it clearly seems to be just like the failure is attributable to poor plastic high quality. And if for such a problem, the whole mechanism needs to be changed it displays on a poor design. Good producers at all times use Design failure mode and impact evaluation (DFMEA) of their design course of to review precise/doable failure modes and mitigate them.

This isn’t an element that may be abused by customers (not like for instance a clutch) even for those who use the seat tumble mechanism a whole bunch of instances. All that the consumer can do is pull the lever to interact the cable. Often, all guarantee claims must be despatched to the producer for research and approval. This coverage might differ from producer to producer and a few of them give the seller the authority to decide based mostly on the worth of the element to get replaced. Producers at all times ask the sellers to ship the faulty piece again to them for his or her research and evaluation.

It could be fairly doable that your seller has not reached out to Tata Motors. If they’ve, the seller would have a system in place that exhibits the communication with the producer. Ask the seller for the communication they’ve had. Hope this will get resolved in your favor.

See the situation of the plastic between the unhealthy facet and the great facet. Is the great facet tumble mechanism used as a lot because the broken facet?

Here is what BHPian Livnletcarsliv needed to say in regards to the matter:

I’ve been in your state of affairs and nonetheless am.

All that I say is “YOU CANNOT DO ANYTHING” on this state of affairs as a result of we customers are like rats for the OEMs in addition to the federal government. Particularly Tata with their lorry/bus angle for such potential profitable merchandise like Harrier/Safari. Interval.

The one factor that you are able to do is to attend until the problem is resolved by Tata. Because the product is underneath guarantee, you possibly can take it up with Tata immediately.

Please perceive this clearly. Harrier/Safari is completely a half-baked product from Tata. Sadly:

  • Harrier/Safari is predicated on JLR platform, which Tata modified to make it reasonably priced. It isn’t figuring out.
  • The total steering set (meeting, pump, rack, and so on) is of very poor high quality and poorly calibrated as effectively.
  • Hyundai’s auto transmission, Fiat’s engine, JLR & Lotus suspension tuning and so on, and so on, and so on, didn’t work effectively.

All in all, Harrier/Safari is like an assembled PC (which we used some 20 years again for those who keep in mind). Sadly, I spotted this solely after shopping for this automotive.

Whereas Tata might rating high security rankings (Harrier/Safari nonetheless not examined), Tata would be the final by way of reliability, ASS expertise, match, and end. Tata’s angle is so unhealthy that they do not even wish to take the car for service. Particularly, Harrier/Safari being their flagship merchandise, the shopper and possession expertise is actually a nightmare and walk-on the nails. We ought to be very lucky and fortunate sufficient to personal a Harrier/Safari with out points/niggles/issues.

Harrier/Safari is promoting not as a result of it is a good product, however solely due to the lengthy ready intervals and undelivered commitments by M&M (XUV700), poor security score of the crowded Seltos/Creta, non-diesel choices from VAG, costly Compass & C5 Aircross, Tuscon.

Whereas I’m in your state of affairs for the previous 2.5 years, I unable to promote the automotive as a result of that is my solely automotive (and it’s a BS4 mannequin) and I can not afford to spend a further 15L-20L for a brand new automotive. My state of affairs is – both I promote this and quiet down for a small automotive under 15L or go for a used automotive. Sadly, my thoughts and coronary heart do not wish to step down for a small automotive. Neither am I fortunate sufficient to get the suitable used automotive (I had a nasty expertise a few years again).

So, SELL YOUR CAR (for those who can) and be at peace.

Here is what BHPian shancz needed to say in regards to the matter:

Sorry to listen to about your ordeal, your dealership interactions are infuriating and I have not even purchased the automotive.

TML resides as much as its proud credentials of hit/miss service and reaffirms my commentary that it is at all times the premium prospects who appear to endure the worst.

  • The concept to repair/change a damaged cable wants a seat alternative is absurd.

IMO the dealership is taking you for a journey, for those who want a decision go to another seller/workshop with hopefully higher luck.

  • Regardless of the decision is that this ought to be lined in guarantee since it is a untimely failure of an enclosed mechanism.

Truthfully, I’ve given up on TML for bettering their dealership and workshop expertise and exactly the explanation I do not suggest something above the Nexon to anybody and the suggestions under it include an enormous warning of hit/miss service.

Second, your ideas which had made me begin a thread earlier.

Do examine: ICB (The Indian Automobile Purchaser | Battling issues in model new vehicles)

Take a look at BHPian feedback for extra insights and knowledge.

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