Dealer Service And Product

Willpower to Downside-Fixing Drives Robust Precision Provider

Early on in my Day within the Cab discuss with with Pete Kopriva, precision farming specialist at Case IH broker J.J. Nichting, he stated the quantity of telephone calls he was once getting had “actually died down” for the reason that earlier week. Planting was once effectively underway within the West Liberty, Iowa, space, and farmers had their screens found out via this level.

However a “sluggish” in-season day for Pete nonetheless ends up in a large quantity of calls, as I’d come to determine all over my day with him in mid-Would possibly. I misplaced monitor of the precise collection of calls he won and returned, but it surely was once simply dozens. 

At one level, I requested Pete how he helps to keep up with the entire calls. He says he at all times calls everybody again, however within the 10 years since he first got to work as a precision specialist, he’s realized to position much less force on himself about his reaction time with restricted hours within the day. 

“When there’s a excessive quantity of calls, I take a look at to not let it get to me,” Pete says. “I’m human, too, so if I want to take a smash, I do, and I don’t let it hassle me.”

Now as one in all 3 precision farming experts at J.J. Nichting’s 5 Iowa shops, Pete teaches consumers and coworkers the bits and bobs of precision farming together with his dedication to customer support.

8:11 a.m.

Despite the fact that Pete and I agreed to satisfy at 8:30 this morning, I arrive at J.J. Nichting’s new dealership in West Liberty forward of agenda to speak to probably the most provider technicians. Jeremy Marston, the dealership’s leader running officer, greets me close to the portions counter, and we stroll again to the store. The techs agreed to big name in a recruitment video for J.J. Nichting, even though maximum are lower than extremely joyful to be on digicam at this hour of the day. 

Willpower to Downside-Fixing Drives Robust Precision Provider

A decommissioned WASS satellite tv for pc led to dozens of calls to Pete Kopriva. Right here he pulls over on an aspect highway to e mail every other J.J. Nichting precision farming specialist a flowsheet with step by step directions to change the satellites.

The video shoot seems to be a good way to set the degree for my discuss with with Pete. The techs observe how the workforce at J.J. Nichting is at all times keen to respond to questions when somebody is caught, and as I’ll come to determine, that’s precisely what Pete will do for a lot of the day to come back. 

8:35 a.m.

I stroll as much as Pete’s workplace, which is on the second one flooring of the shop in an area the dealership additionally makes use of for luncheons and different occasions. He’s on his laptop checking emails, and inside of a few mins, his telephone rings. It’s a buyer who’s in search of a harness with Anderson connectors. Pete doesn’t have the connectors, however he has a custom-built harness that may be reduce as much as take their position. Pete says he’ll depart what he has on the retailer’s portions counter if the client makes a decision he desires to provide it a take a look at. 

8:36 a.m.

About 30 seconds after the decision ends, Pete’s telephone rings once more. It’s every other buyer, Ryan, who farms just about 5,000 acres within the West Liberty space. He’s asking Pete a couple of harness to get a downforce sensor on his Case IH 2150 Early Riser planter running once more. Pete says he’ll get the portions and head over to his farm. After he hangs up the telephone, grabs the harness for the primary buyer and packs up his laptop, we head downstairs to gather the portions Ryan wishes. 

J.J. Nichting invested in a single consolidated portions space when the dealership constructed the brand new West Liberty retailer in 2021. Previous to that, the portions have been saved amongst 3 places. The brand new structure makes it much more environment friendly for Pete, different team of workers and consumers to get the portions they want. 

It additionally is helping retailer the large inventory orders the dealership has been putting to mitigate fashionable stock problems. Pete says he’s been concentrated on consumers according to what he has to be had, even supposing it will not be precisely what the client in the beginning sought after.

Take a look at Out the Day Within the Cab Video

Proactive Precision Gross sales, Dealership Luck Secrets and techniques & Extra

Pete Kopriva, precision farming specialist at Iowa Case IH broker J.J. Nichting, expands at the precision gross sales and repair methods in position at J.J. Nichting in unique movies for Precision Farming Broker’s Day within the Cab collection. Consult with PrecisionFarmingDealer.com/DITC to look at the movies. 

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The most recent installment of the Day within the Cab collection is delivered to you via Swat Maps.

“We’re looking to display them we nonetheless have availability of alternative merchandise and stuff they may be able to make investments their cash in,” Pete says. “We’ve had a gorgeous first rate reaction from consumers.”

8:44 a.m.

As Pete is accumulating portions and speaking together with his coworkers about what portions he’s taking and who wishes them, his telephone rings a number of extra instances. Pete takes the calls as he receives them, proceeding to pick out up portions and close up his provider truck. We hit the street about quarter-hour later. 

9:16 a.m.

Round this time, a choice is available in from a buyer who found out a 4-foot overlap in a single path whilst planting and a 4-foot hole the opposite direction. After speaking thru it, Pete discovers the client switched screens and didn’t test his row shutoffs ahead of planting.

“It’s no longer the telephone name I love to listen to as a result of we must have checked it ahead of planting,” Pete says after he hangs up.

J.J. Nichting gives make stronger applications for farmers which might be adapted to the client’s wishes. Services and products vary from preseason observe cleanup to in-season make stronger to postseason knowledge control. Pricing will depend on how a lot lend a hand the client needs and wants.

“Some years you win, some years you lose,” Pete says, “however on the finish of the day, it makes the client extra dependable. If they would like this kind of make stronger, they’re going to shop for their precision stuff from me and confidently purchase their apparatus from the dealership.”

9:23 a.m.

As I’m asking Pete extra in regards to the provider applications, his telephone rings. It’s Ryan once more, calling to provide us his location. After placing up, Pete begins telling me a bit of about Ryan’s operation when his telephone rings once more. It’s one in all J.J. Nichting’s technicians, who sounds lovely flustered as he’s asking Pete why warnings are shooting up on a Case IH planter observe that also is operating Precision Planting apparatus. 

Pete-Kopriva-DITC-Ryan.jpg

Pete Kopriva and Ryan, a buyer who farms just about 5,000 acres within the West Liberty, Iowa, space, take a better have a look at row unit 6, which had a downforce factor brought about via a damaged twine.

Pete spends about 20 mins speaking the tech in the course of the observe step-by-step to disable the warnings — with out ever having a look at anything else for reference. He says it took him a few months with the intention to recall the menus and settings with no need the observe in entrance of him, however now he has sure screens memorized.

“It’s engraved in my mind,” he says with amusing. “I’ve nightmares about it.”

9:54 a.m.

Whilst Pete is strolling the tech thru what to faucet to unravel the problem, his telephone is lights up with extra incoming calls. We forestall for gasoline, and Pete begins returning a few of the ones neglected calls. 

He quickly discovers WASS GPS is down, an anticipated however moderately difficult drawback. WASS satellite tv for pc 138 was once decommissioned, so consumers want to transfer to WASS 135 as an alternative. Pete tells the primary precision specialist who referred to as about it that he’ll ship a flowsheet with step by step directions to manually transfer to the brand new satellite tv for pc. 

He hangs up and right away will get a choice from every other precision specialist about the similar factor. Pete says he’ll ship the record with the flowsheet and hangs up.

“I’ve a sense we’re going to have numerous telephone calls about this as of late,” Pete says as he emails the flowsheet from his telephone. 

Pete estimates on the subject of 50% of his consumers are the use of WASS on a number of in their machines. Many use the loose GPS on tillage tractors that don’t want high-accuracy positioning. 

We’re nonetheless riding, and Pete’s nonetheless taking calls. He’s gotten some extra calls about issues because of the decommissioned satellite tv for pc and talked to a buyer with a sprayer that helps to keep shutting off. He additionally solutions a choice from a person named Cowboy who’s having problems together with his trail getting wider each time he is going round a curve. Pete spends about quarter-hour strolling him thru doable fixes on his observe. 

10:12 a.m.

As we pull as much as the farm store, we see Ryan and the planter. We are saying hi and be informed one in all Ryan’s guys has a tractor down with an excessively acquainted GPS factor. The decommissioned satellite tv for pc moves once more, however via now, Pete is aware of easy methods to remedy it. Ryan arms Pete his telephone, and Pete talks the man thru converting to the brand new satellite tv for pc. 

As he’s speaking, Pete begins analyzing Ryan’s planter and unfastening probably the most cables hooked up to the downforce sensors on rows 6 and eight. He makes higher growth after placing up the telephone, and he continues running at the planter for the following hour and a part. Pete presentations Ryan easy methods to reset the downforce sensors from the observe within the tractor, and the entirety seems to be running accurately. 

11:43 a.m. 

We depart Ryan to a hectic day of planting and got down to meet Mark, a buyer who referred to as previous in regards to the WASS factor. 

12:07 p.m.

We arise over a hill and notice a Case IH Magnum 340 with a 36-row Early Riser 1265 planter parked within the box. Mark, the farmer and planter’s proprietor, is ready within the tractor cab. Since Pete was once within the space, he instructed Mark he’d forestall via and reconfigure the WASS GPS for him. Pete climbs into the cab and makes the transfer in a question of mins. 

Pete-Kopriva-DITC-customer.jpg

Wrench in hand, Pete Kopriva makes an attempt to pinpoint the supply of an oil leak at the alternator of a buyer’s Case IH 36-row Early Riser 1265 planter.

Mark additionally mentions an oil leak at the planter’s alternator, so Pete makes an attempt to tighten the hose with a wrench. The leak is just about nonexistent when Mark turns at the planter. Pete tells Mark it must be fantastic to proceed planting, and he’ll move over it once more after planting season is over. 

12:19 p.m.

We are saying good-bye to Mark and hit the street once more. Pete begins catching up on neglected calls, together with every other from Cowboy, whose issues proceed as of late. Cowboy says his planter is now 5 ft off when he is going round curves, an issue that Pete isn’t conversant in and isn’t in a position to mend over the telephone. Pete says he’ll glance into it when he will get again to the dealership and can name Cowboy again.

12:39 p.m.

We forestall for lunch at Subway in Tipton, and Pete takes a hard-earned smash from answering his telephone. On the other hand, it’s no longer a lot of a smash from answering questions as a result of he’s sharing a desk with me. I ask Pete if consumers are billed for his time at the telephone. He says no, however they must be as a result of on days like as of late, he may just spend all day at his table solving problems over the telephone. 

“Consumers be expecting to pay for provider if any individual has to move in the market, but when I may just repair it over the telephone, you get the similar outcome and don’t waste time looking ahead to somebody,” Pete says. 

On the other hand, he understands the barrier to asking somebody who’s simply spent loads of 1000’s of greenbacks on apparatus to buy a provider plan. He theorizes creating a plan that might robotically join somebody in a provider bundle in the event that they spend a definite amount of cash with the dealership annually, and we proceed to speak about billing as we end up our lunch. 

1:04 p.m.

Again within the truck, Pete returns extra telephone calls ahead of heading again to the dealership. He says the dealership thought to be posting one thing to Fb in regards to the WASS satellite tv for pc changeover previous to as of late, however they by no means did. He thinks it will were useful, even though in truth converting the settings is complicated for many of his consumers.


“On the finish of the day, [a support package] makes the client extra dependable…”


Pete and J.J. Nichting’s different precision experts were making an effort to extend the precision wisdom of each consumers and different dealership team of workers. They’ve held buyer clinics prior to now and did a day-long coaching program for the technicians at each and every of the dealership’s shops. The technician route went thru probably the most maximum not unusual questions in regards to the Case IH and Precision Planting merchandise carried via the dealership and incorporated a take a look at on the finish.

“It’s been running effectively to this point,” Pete says. “Consumers were getting quicker make stronger and total extra uptime. It additionally prevents me from being unfold too skinny.” 

1:31 p.m.

Through this time, we’re again on the West Liberty retailer. Pete’s unloading the truck and — as you’ll have guessed — taking extra telephone calls. 

Up in his workplace, Pete will get a choice from a buyer asking about new planters. The buyer desires to speak with Pete, relatively than the salesperson, a couple of Kinze planter. Pete provides him a short lived assessment of the planter and says there’d be different choices if he switches colours. The buyer asks Pete to forestall via the farm to speak about it extra, and Pete says he’ll name him later that day to agenda a time to forestall the next day to come.

Pete additionally has been proactive with gross sales conversations about planters this 12 months because of lengthy wait instances for brand spanking new apparatus. Discussing planter upgrades all over or proper after planting season is helping make sure availability and provides the grower a greater viewpoint on what they would like.

“The ache of going thru planting with a device that didn’t paintings for them is recent of their thoughts,” Pete says. “If I speak about it in June when the corn’s bobbing up, there’s much more interest at the back of the dialog for doing one thing another way.”

2:19 p.m.

The calls proceed as Pete and I shoot a few movies to accompany this text. You’ll watch them via scanning the QR code previous on this article. 

3:07 p.m.

After we end filming, we head again as much as Pete’s workplace, the place he plans to be for the remainder of the day so he can atone for telephone calls and emails. I inform him I’ll depart him be, as I’m positive he’s unwell of my digicam and microphone via now. 

After all, Pete’s telephone rings as he’s telling me this, and it’s Cowboy once more, questioning if Pete has discovered any solutions. Pete begins asking him extra questions whilst he sits down at his laptop. I close up my tools, wave good-bye to Pete and head to my automotive to atone for my very own emails.     

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