Dealer Service And Product

Fabulous Fridays: TUMI Restore Underneath Guaranty

You’ll be able to purchase shuttle luggage with variable lengths of warranties and all conceivable worth issues from reasonable to pricey.

Fabulous Fridays: TUMI Restore Underneath Guaranty

I’ve had baggage from a number of manufacturers during the last 20+ years, however I’ve most commonly transitioned to TUMI during the last decade, despite the fact that I’ve buddies who in reality like Rimowa.

You’ll be able to get right of entry to TUMI right here.

Not anything lasts perpetually, and your carry-on and checked luggage aren’t an exception. How briskly they begin falling aside is as much as the product high quality, which regularly correlates with the fee.

I need to be truthful that I used to be unaware that TUMI luggage include a 5-year guaranty for standard put on and tear (it doesn’t come with if the airline destroys your bag) – a reader lately discussed the guaranty period.

The take care of of my TUMI bag I bought in Hong Kong in 2018 or 2019 got here off whilst boarding a teach in Helsinki. I went via my information and couldn’t to find a purchase order receipt, despite the fact that I may just most probably be capable of to find the transaction if I went via bank card statements.

There aren’t any TUMI retail outlets in Finland (there used to be one, however it has closed). So I determined to take it to a TUMI retailer right here in Vienna, the place I’d spend per week.

I went to the shop final Saturday and chatted with the individual running, who instructed me they’d take pictures of the take care of and ship them to Germany, the place they’d get the spare section to mend the bag. She instructed me they’d be in contact on Monday to let me know the way lengthy this could take.

As I had now not heard the rest through Tuesday morning, I had a lodge concierge name them.

I used to be shocked that I gained an e-mail couple of hours later that the bag have been mounted.

The take care of have been modified, and one of the crucial wheels used to be changed. The bag used to be lacking a number of zippers that had additionally been added.

I used to be now not requested to offer evidence of when the bag used to be bought.

TUMI’s Guaranty Information:

Welcome to the arena of TUMI – the main world logo of shuttle, trade and way of life equipment. Since 1975, TUMI has been devoted to offering our shoppers with an excellent possession revel in. TUMI’s complete product protection is reflective of our dedication to our client’s ongoing pleasure. In particular, we make 3 commitments to our shoppers:

  1. You’re going to revel in the use of our cutting edge merchandise which are designed and manufactured to be the most productive;
  2. You’re going to revel in world-class, after-sales customer support;
  3. For 5 (5) years after you buy a TUMI product from one in all our shuttle, trade, or bag collections, or two (2) years for any pockets or accent, from a certified TUMI retailer or broker, you’ll be lined through our Restricted Guaranty.

TUMI’s guaranty extends to the unique proprietor; it’s easy and complete, and simply a part of the full TUMI possession revel in. Must you could have further questions, please e-mail [email protected] or name 800.299.TUMI (8864) from 8:00 AM to five:00 PM EST to talk are living with a shopper affairs consultant.

First 12 months of Possession: Concern Loose

With restricted exceptions, in case your TUMI product is broken all the way through the primary twelve (12) months you personal it– together with harm led to through standard put on and tear, airline dealing with, or different transit harm–TUMI will quilt all restore bills, together with delivery prices to and from our restore facility. If we resolve that the product is broken past restore, we can change it. If we resolve {that a} substitute product isn’t to be had, we can come up with a product of similar worth. Damages now not lined are harm on account of abuse, beauty harm (akin to scratched leather-based or stained materials), and incidental or consequential damages, akin to harm to or lack of the contents of a bag, lack of use, lack of time, or an identical bills.

Years Two via 5 on shuttle luggage, trade instances, move frame luggage, totes, backpacks and purses and 2nd yr for wallets, equipment and outerwear: You might be lined for production defects and standard put on and tear.

From the second one throughout the 5th yr you personal your TUMI shuttle merchandise, trade case or different bag, and for the second one yr for wallets or equipment, TUMI will restore any merchandise this is broken because of standard put on and tear, or faulty in fabrics or workmanship, together with any structural defects (akin to faulty handles, zippers, or locks). For years two via 5, we don’t quilt harm led to through airways or different transit harm. Injury claims in transit instances must be filed towards the service. Different damages now not lined are harm on account of abuse, beauty harm (akin to scratched leather-based or stained materials) and incidental or consequential damages, akin to harm to or lack of the contents of a bag, lack of use, lack of time, or an identical bills. Standard put on and tear for TUMI Outerwear does now not come with misplaced or lacking buttons, torn materials or leathers or beauty harm as described above.

Your most effective duty is to send your merchandise to us for restore, postage paid, or take it to a TUMI retailer or licensed TUMI broker, who might be satisfied to procedure the restore. In some instances there is also a nominal processing rate. Many upkeep can in fact be treated within the TUMI retailer, without cost. In case your merchandise does want to be despatched to our facility, we can restore it briefly and send it again at no further price to you. In the ones instances the place our guaranty does now not observe, your native provider middle gives you an estimate of any restore and go back delivery prices that can be incurred.

You Can Be expecting Years of High quality Carrier

We do have many purchasers with well-traveled luggage greater than 5 years outdated, that they want to have refurbished or repaired. For those shoppers, we provide courteous, responsive provider and the very best quality upkeep and refurbishment at an inexpensive price. If we’re not able to fix the bag, we can recommend selection choices. Please name your native provider middle sooner than sending your product for restore or refurbishment to talk about delivery and dealing with prices and different charges.

Overall Dedication

The key is that at TUMI, we’re utterly dedicated to protecting you satisfied about our merchandise and our provider. After getting had the excitement of proudly owning and the use of our merchandise, we are hoping that they’re going to transform your depended on partners for lifestyles. You’ll be able to get right of entry to the restore shape to fill out and put up, 24 hours an afternoon, seven days per week. In the event you are living in the US or Canada, please name 800.299.TUMI (8864) from 8:00 AM to five:00 PM EST to talk are living with a shopper affairs consultant. To touch TUMI customer support outdoor of america and Canada, please see our record of world facilities beneath the “Record of Restore Facilities” phase in this website online.

Evidence of Acquire

Please save your retailer receipt as evidence of acquire. This might be had to show your guaranty protection. Moreover, this will likely function evidence that your acquire used to be made at a certified TUMI store. Our Restricted Guaranty most effective applies to merchandise that have been bought from a certified TUMI retailer or broker. In the event you now not have your receipt, we might be able to use your tracer historical past with a purpose to show your guaranty protection. Please discuss with Sign up Your Tumi to take action.

Registering with the TUMI Tracer® program information the date of acquire in order that your data is in our device. Must you ever want to use our restore products and services, we will validate in case your bag remains to be beneath guaranty. No longer all pieces we make have a tracer quantity, however maximum of our baggage, luggage, and trade instances do. If the thing in query isn’t registered with TUMI Tracer® it is going to be your duty to offer evidence of acquire at a certified TUMI store. Please see our tracer registration web page for extra main points referring to tracer registration. Please notice: In Hong Kong, Macau, China, Japan and Korea, TUMI Tracer® isn’t legitimate for Evidence of Acquire. You’re going to want the unique retailer receipt to validate acquire is from a certified TUMI store.

This guaranty will provide you with positive rights, and you might also produce other rights, which range from state to state. Some states don’t permit the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion won’t observe to you.


I have been within the procedure of shopping for a brand new carry-on as a result of this TUMI Black22 used to be on its final leg, however I consider that I now get no less than an extra yr or two out of it.

There seems to be a topic with discovering any such full-sized carry-ons. I chatted with the gross sales one who instructed me that the only I’ve is simply too giant for many Ecu airways and passengers want smaller ones.

The dimensions of this TUMI carry-on is exactly the utmost allowed through maximum “complete” provider airways, however it most probably exceeds the max limits of Ryanairs and the likes.

What baggage logo(s) do you employ, and what restore reviews have you ever had?

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