Dealer Service And Product

One Detroit automaker scores better than Porsche with service repairs

When it arrives to automotive support and maintenance, neither Ford Motor Co. nor Chrysler guardian Stellantis designed the list of corporations with the happiest customers in the 2022 J.D. Energy U.S. Customer Service Index examine produced Wednesday. 

But Common Motors did — with 3 models.

Cadillac ranked in the top rated tier of the luxury category, slightly better than Porsche.

Buick skipped the top spot in the non-luxury classification by one issue. And GMC created the Leading 5 listing of mass sector makes, far too

Initially, let us reveal the complete winning lineup and then explain how the trusted purchaser survey was calculated.

Lexus topped the list of best customer service experiences for luxury customers in a 2022 J.D. Power survey. This is a Lexus LX.

Luxurious brands getting the most effective seller rankings on a 1,000-position scale:

  • Lexus (897)
  • Cadillac (880)
  • Porsche (879)
  • Acura (871)
  • BMW (866)

Non-luxury or mass market brands with the very best seller ratings:

  • MINI ( 873)
  • Buick (872)
  • Mazda (856)
  • Mitsubishi (854)
  • GMC (853)

This end result, primarily based on a detailed position procedure, is identified in the J.D. Electricity once-a-year Purchaser Pleasure Index analyze produced Wednesday. It’s based on responses from 67,185 confirmed registered entrepreneurs and lessees of 2019 to 2021 product-12 months cars in the U.S. from July by December 2021.

The scores replicate expertise immediately after the car has been procured.

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Cadillac would involve the popular XT5 SUV and highly worthwhile Escalade. Buick has observed achievements with the Enclave and Encore GX. And GMC has scored a next with its Sierra pickup and Acadia.

General Motors Senior Design Release Engineer Sandya Jackson stands next to a 2021 Buick Envision ST at the General Motors Tech Center in Warren on February 15, 2021. As a result, Buick leads in female buyers across all brands.

Results are based mostly on the mixed total of company excellent in these classes: no matter if a car or truck was mounted correctly and time taken to fix (32%) services advisor (19%) car decide on-up (19%) provider facility (15%) and company initiation or how uncomplicated was it to make an appointment (15%).


Automakers use J.D. Ability benefits as a helpful tool to keep track of business buyer knowledge calculated by a trustworthy third-occasion supply. Car organizations normally tie bonuses for corporate executives to these outcomes, termed metrics.

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